Compliance Basics — TCPA, Recording Consent & DNC

What Voxinity provides

• Recording Disclosure toggle — every agent has a Behavior → Recording Disclosure switch. When on, the AI reads a brief 'this call may be recorded' notice at the start of every call. Default: on.
• Per-call recording controls — you can disable recording for specific agents or remove past recordings on demand.
• Tag-based outcome tracking — when the AI detects 'STOP', 'do not call', or similar phrases, you can configure the agent to apply a do-not-contact tag in your CRM automatically.

What stays on you (the operator)

Voxinity does not enforce these for you — you are the calling party and remain responsible for compliance:

• Prior express written consent before placing automated/AI calls to mobile numbers (TCPA, US).
• DNC list scrubbing — Voxinity does not automatically scrub against the National Do Not Call Registry. Scrub your lists in your CRM or via a third-party tool before importing into a campaign.
• Quiet-hours enforcement — Voxinity does not block outbound calls between 9pm and 8am in the recipient's time zone. Schedule your GHL workflows (or whatever you use to trigger outbound calls) to respect quiet hours.
• Two-party consent disclosure — 12 US states (CA, FL, IL, MD, MA, MT, NH, PA, WA, CT, NV, OR) require all parties to consent to recording. Enable the Recording Disclosure toggle on every agent calling into those states.

International notes

• EU/UK — GDPR + Privacy and Electronic Communications. Soft opt-in for existing customers; explicit opt-in for prospects.
• Canada — CASL. Express consent required for commercial messages.
• Australia — Spam Act + Do Not Call Register.