GoHighLevel Custom Fields & Tags
Map AI-extracted variables to GHL custom fields so the conversation enriches the contact record.
5 min readUpdated 2026-02-19
Every conversation contains structured information: budget, timeline, property type, family size, pain points. Voxinity extracts these mid-call and writes them back to your CRM as custom fields and tags.
Setup
- Connect GHL via OAuth.
- Sub-Account → Variables → Auto-import GHL Custom Fields. Every custom field on your location becomes a Voxinity variable.
- Agent → Variables → toggle which ones the AI should attempt to collect.
- After each call, update_contact runs automatically with the collected values.
Outcome tags
Configure outcome → tag mappings in Agent → Post-Call Actions. Examples:
- outcome=qualified → tag 'voxinity-qualified'
- outcome=not_interested → tag 'do-not-call-back'
- outcome=callback_requested → tag 'callback-scheduled' + create GHL appointment
Pipelines
Pro plans can also move contacts between pipeline stages based on outcome. E.g., 'qualified' → move from 'New Lead' to 'Booked Consult'.
Still have questions?
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