Low Balance Warnings & Hard Stop at $0
Exactly what happens as your balance approaches and hits zero — and how to recover.
3 min readUpdated 2026-02-19
Under $3 — warning banner
A single warning banner appears across every page of the workspace, linking to top-up. Service continues. Email + Slack alert (if connected) also fires.
At $0 — hard stop
- Inbound calls — agent picks up, plays a 5-second 'we're temporarily unavailable' message, and hangs up gracefully.
- Outbound calls — refused before dial.
- SMS — not sent. The outbound queue persists; resumes automatically when you top up.
- Chat widget — removed from your website until balance is restored.
- switch_to_sms tool — refuses to fire.
- Test chat & test orb — blocked.
Why hard stop
Soft-overage models have killed more SaaS companies than any other single mistake. Voxinity stops cleanly so your usage never silently snowballs into a $4,000 surprise.
Recovering
Top up any amount — the hard stop lifts within 5 seconds and all paused channels resume.
Still have questions?
Reach our team — replies within 1 business day.