Import Phone Numbers from Twilio or Telnyx
Connect your own carrier account and route any number to a Voxinity agent in two clicks.
Voxinity does not resell phone numbers. You bring your own Twilio or Telnyx account — Voxinity reads it, lists your numbers, and lets you assign each one to an agent. Call minutes are billed directly by your carrier; Voxinity bills only for the AI side.
Connect your carrier
- Sub-Account → Phone Numbers → Connect Twilio (or Connect Telnyx).
- Paste your credentials: Twilio Account SID + Auth Token, or Telnyx API key.
- Voxinity validates the credentials and imports your numbers automatically.
Assign a number to an agent
- Click any imported number → Assign Agent.
- Pick the agent that should answer this number.
- Voxinity automatically configures the voice webhook on your carrier — no manual webhook setup needed.
Telephony balance
Your call minutes are paid directly through your carrier account (Twilio/Telnyx). The Phone Numbers page shows your current Telnyx balance at the top so you know when to top up on the carrier side. Twilio balances are managed in the Twilio console.
Porting numbers in
Porting happens entirely on the carrier side — Twilio and Telnyx both handle port-in requests in their portals. Once a port completes, the number appears in Voxinity automatically; no action needed here.