Interaction Memory — One Brain Across Every Channel

Interaction Memory is Voxinity's differentiator: a single, durable memory of every interaction with a contact, available to every agent on every channel, with zero configuration.

What gets remembered

• Every voice call transcript, summary, and outcome.
• Every SMS thread in full.
• Every chat widget conversation.
• Every booked appointment, tag applied, and note written.

How agents use it

When a call or chat starts, Voxinity pulls the contact's last 90 days of interactions, summarizes them, and injects the summary into the agent's system prompt as a 'Prior Context' section. The agent can reference previous conversations naturally — 'Last time we spoke you mentioned looking at the 3-bedroom listing — is that still what you're considering?'

Privacy controls

• Memory is scoped to a sub-account. Agent A in Sub-Account 1 never sees memory from Sub-Account 2.
• Toggle off per agent under Agent → Behavior → Memory.
• Delete a contact's memory from Contacts → ⋯ → Wipe Memory.