Security that
passes procurement.
Encryption, access controls and data ownership the way enterprise buyers expect them — documented and auditable. Your data stays yours. It never trains a model.
Encryption
AES-256 at rest across every database and recording store. TLS-encrypted in transit on every hop.
Data residency
All production infrastructure and call data hosted in the United States.
Access controls
Role-based access from agency to workspace to sub-account. Least privilege on every production system.
Conversation records
Every call and chat recorded, transcribed and auditable — with instant human transfer on demand.
SOC 2 Type II readiness and HIPAA BAA coverage for healthcare deployments are in motion.Request our latest security documentation →
Your data stays yours.
You own it
Every recording, transcript and contact belongs to you and your clients — never to us.
Export or delete anytime
Full data export on request. Deletion honored across recordings, transcripts and contact data.
Never used for training
Your conversations are never used to train AI models — ours or anyone else’s.
Payment safety by design
Voxinity agents never collect card numbers on a call or in a chat. All payments run on Stripe-hosted checkout — card data never touches Voxinity infrastructure.
Every vendor in the call path, disclosed.
No hidden processors. This is the complete list of services that touch your data, and why.
| Vendor | Purpose | Data handling |
|---|---|---|
| Twilio | Telephony & SMS carrier | Call audio and message routing |
| ElevenLabs | Voice synthesis & conversation engine | Real-time voice processing |
| OpenAI & Anthropic | Language models | API traffic excluded from model training |
| MongoDB Atlas | Database | Encrypted at rest, US region |
| Stripe | Payments | Card data never touches Voxinity servers |
| Business reviews import | Public business data only |
Incident response
Monitored infrastructure with documented escalation. Affected customers are notified directly — no burying incidents in a status page.
Security questions?
Procurement questionnaires, DPAs, subprocessor details — we answer them fast.
security@voxinity.ai