SMS Follow-Ups & Two-Way SMS Conversations

SMS is a first-class channel in Voxinity. Your agent can send follow-up texts after calls, take over inbound SMS, and continue threads days later — all from the same memory.

Post-call follow-up SMS

1. Agent → Tools → enable send_sms_followup.
2. Set the trigger: outcome = 'voicemail', 'no_answer', or 'qualified'.
3. Set the template — the AI will adapt it per contact ('Hi {first_name}, just tried you — wanted to send the listing we discussed: {link}').

Inbound SMS

Any SMS to your Voxinity number that isn't a reply to an existing thread routes to the agent assigned to that number. The agent reads the message, pulls Interaction Memory, and replies on its own.

Switch-to-SMS during chat

If a visitor on the chat widget shares their phone number, the AI can offer to continue by text — enable switch_to_sms on the agent. The thread continues in the same contact record, no context lost.